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Exam Code: CMQ-OE
Exam Name: Certified Manager of Quality/Organizational Excellence Exam
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ASQ CMQ-OE Test Questions 175 Q&As
Updated: 2014-10-21
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NO.1 A work team has identified three software packages that will help them dramatically improve
a process and needs to decide which to purchase. Each package has some of the same and some
different features and there are many different criteria that need to be used in making the decision.
Which of the following tools is likely to be most valuable for helping the team decide?
A. Priorities matrix
B. Tree diagram
C. Matrix diagram
D. Activity network diagram
Answer: A

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NO.2 This individual may be perceived as a leader by his or her subordinates, peers and bosses for
exhibiting one or more of these qualities:
1.Knowledge
2.Skills
3.Experience
4.Charisma
5.Action
6.Convincing speech
7.Empathy
8.Ethics
9.Empowerment
10.Collaboration
11.Support
Who is this?
A. Cause leader
B. Organization leader
C. Opinion leader
D. Public leader
Answer: B

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NO.3 Of the following core values and concepts, which would be the most critical to apply to a
newly mandated state emergency management agency?
I. Visionary leadership
II. Customer-driven excellence
III. Agility
IV. Focus on the future
V. Focus on results and creating value
VI. Management by fact
VII. Managing for innovation
A.I, III, V, VII
B.II, V, VI
C.I, III, IV, V, VI, VII
D.V, VI
Answer: C

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NO.4 Typical tools used as aids in selecting members for a process improvement team are:
A. DiSC and MBTI.
B. MBTI and process mapping.
C. Root cause analysis and fishbone chart.
D. Brainstorming and affinity diagram.
Answer: A

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NO.5 In a typical organization, there are many different strategies and people put their focus where
it seems best placed, but this may not agree with what is actually expected or desired. A possible
solution for such a situation is:
A. To ensure the strategic and operational plans clearly indicate the priorities and strategies for the
organization
B. To communicate, communicate, and communicate!
C. To ensure that authority levels are clearly spelled out for typical situations
D. To have employees go outside the organizational walls
Answer: B

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NO.6 Although an organization may have clearly communicated plans and have good cross
functional relationships but because of vertical communication alignment of goals and activities is
often slower. A possible solution to this issue is:
A. To ensure the strategic and operational plans clearly indicate the priorities and strategies for the
organization
B. To communicate, communicate, and communicate!
C. To ensure that authority levels are clearly spelled out for typical situations
D. To have employees go outside the organizational walls
Answer: C

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NO.7 A facilitator notices that the team jumps to conclusions after only one or two members have
stated their opinion.
The facilitator should:
A. Tell the team to have a nonbinding vote before beginning a discussion, which will make each
person's view apparent.
B. Ask the team to fill out a questionnaire rating themselves on effective group process.
C. Tell the quiet members they need to speak out.
D. Ask what the impact will be on the team if they don't adequately discuss issues.
Answer: D

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NO.8 Which of the following best describes the differences between crossfunctional and matrix
organizations?
A. Cross-functionals deal with companywide issues, whereas matrices focus on specific projects.
B. Cross-functionals are often temporary, whereas matrices are permanent.
C. Cross-functionals deal with internal groups, whereas matrices deal with external groups.
D. Cross-functionals usually consist of personnel with technical skills, whereas matrices usually
consist of high-level functional executives.
Answer: A

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