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Exam Code: BCP-240
Exam Name: BlackBerry 10 Support Specialist
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Updated: 2014-08-31
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NO.1 What is the name of the Blackberry desktop client for BlackBerry 10 (BB10)?
A. Device Manager
B. WebDesktop
C. BlackBerry Link
D. BlackBerry Desktop Manager for BB10
Answer: C

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NO.2 What are the two perimeters set when a smartphone/Tablet is activated on a BlackBerry
Device Service (BDS)?
A. Enterprise and Home
B. Work and Personal
C. Server and Personal
D. Work and Home
Answer: B

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NO.3 How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone
using the BlackBerry Device Service (BDS)?
A. The Wi-Fi profile will have a lock icon next to it.
B. The Wi-Fi profile will have a briefcase icon next to it.
C. There is no way for a user to tell which profiles have been pushed.
D. The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.
Answer: D

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NO.4 All users are no longer able to activate using their Username. Activation Password and SRP .
However they are able to use a Fully Qualified Domain Name of the BlackBerry Device Service (BDS).
What setting in BlackBerry Administration Service (BAS) would be the most likely cause of this issue?
A. BlackBerry Dispatcher is configured with an Enterprise Proxy
B. Allow activation over BlackBerry infrastructure set to yes
C. Allow activation information to be emailed is set to no
D. Proxy profile is configured to use VPN incorrectly
Answer: B

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NO.5 Which of the following is an essential aid to investigate a problem experienced on a BlackBerry
10 (BB10) smartphone when being reported to BlackBerry?
A. Playbook
B. BlackBerry Device Service (BDS) server name
C. The location of the device
D. The time of occurrence and the device logs
Answer: D

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NO.6 Where are notifications that an application has finished downloading from BlackBerry World
enabled?
A. Settings > Notifications > Other Applications > BlackBerry World > Download Notifications
B. Settings > Notifications > BlackBerry World > Download Notifications
C. BlackBerry World > Settings > General Settings > Download Notifications
D. BlackBerry World > Settings > Notifications > Download Notifications
Answer: C

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NO.7 By Default, how many devices can a single user activate to one given account?
A. One
B. Two
C. Five
D. Ten
Answer: D

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NO.8 Performing a Security Wipe will delete which of the following?
A. All PIM information, pictures or videos but not downloaded applications
B. All data on the device including any pictures or videos, and downloaded applications
C. All data from the work perimeter
D. If work perimeter does not exist then all data but not downloaded applications
Answer: B

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