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Exam Code: C-BOSUP-90
Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
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Exam Code: C_TAW12_731
Exam Name: SAP Certfied Development Associate-ABAP with SAP NetWeaver 7.31
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Exam Code: C-TADM51702
Exam Name: SAP Certified Technology Associate - System Administration (Oracle DB) with SAP NetWeaver 7.0 EhP2
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NO.1 What type of reports can be produced with SAP EarlyWatch Alert?
A. Reports exclusively with graphics
B. Reports with animations
C. Reports with or without graphics
D. Reports exclusively without graphics
Answer: D
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NO.2 What is Product Support Hierarchy in SAP environment? (Choose two)
A. It is an instrument in organization and reporting within Product Support.
B. It defines the maintenance pricing level.
C. It is a view on the Application Component Hierarchy.
D. It is part of the Service Level Agreement.
Answer: A,C
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NO.3 What characterizes On the Job Enablement sessions?
A. They are workshops coordinated by the Partner Services Adviser (PSA).
B. They are open workshops.
C. They are not available to Channel partners.
D. They are chargeable add-ons.
Answer: A
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NO.4 What can the processor use in the Service Desk for message processing? (Choose two)
A. CRM_DNO_MONITOR transaction within SAP GUI
B. Transaction INCMAN
C. Business Process Monitoring Work Center
D. Incident Management Work Center
Answer: A,D
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NO.5 As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution
Manager installation on the customer site?
A. Customers do not require their own SAP Solution Manager installation.
B. Customers require their own installation of SAP Solution Manager.
C. Customers and partner need to have SAP Solution Manager clustered.
D. Customers need to install SAP Solution Manager and the partner needs to connect to it.
Answer: A
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NO.6 What does priority in incident management mean?
A. It is an attribute of the customer's system.
B. It is an attribute that characterizes the urgency of an issue.
C. It is an attribute of the Service Desk.
D. It defines the importance of the customer for SAP.
Answer: B
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NO.7 What is the recommended way to progress a message that is difficult to clarify?
A. Escalate the message immediately to a more senior support consultant.
B. Ask the client to provide screenshots and request information point by point.
C. Change the message status to Customer Action and tell the client that you cannot do much
until more information is provided.
D. Force the client to close the message and open a new one that is clearer.
Answer: B
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NO.8 You receive a customer message where several issues are reported.
What will be your next step?
A. Ask the customer to create one message per issue.
B. Ask your colleagues for processing this message.
C. Solve all issues in the message, because it is beneficial for customers to report several issues in
one message.
D. Start message processing without contacting the customer.
Answer: A
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