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Exam Code: 132-S-916.2
Exam Name: Avaya Specialist - IP Office Implement and Support Elective Exam
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Exam Code: 3001
Exam Name: Avaya IP Office Configuration and Maintenance Exam
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Exam Code: 6401-1
Exam Name: Avaya IP Office Implementation Exam
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NO.1 Which application can be used in conjunction with one-X Portal to provide full softphone and call
handling capability for users?
A. IP Office Voice Portal
B. IP office Video Softphone
C. IP Office Phone Manager Pro
D. IP Office Softconsole
Answer: B
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NO.2 A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an
existing Juniper VPN gateway for their remote workers and would like to provide hard telephones for their
remote workers to login at home.
What is needed to accomplish this?
A. modified 46xxsettings.scr file
B. VPN gateway for each remote worker
C. 1616 IP Phone with VPN software
D. modified 46vpnsettings.txt file
Answer: B
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NO.3 Calls into the IP500 are not ringing to the expected user.
Which statement correctly describes how the Call routing is validated?
A. Use the System Status Application (SSA) to see what user the call is ringing to.
B. Use Customer Call Status (CCS) to see what user the call is ringing to.
C. Capture a System Monitor trace and escalate to Avaya for an answer.
D. Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.
Answer: A
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NO.4 On the IP Office SIP line, the customer has marked the Network Topology to "None". The IP Office
STUN program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2.
How would IP Office route SIP calls?
A. SIP Calls will be routed by the IP Office NAT table.
B. SIP Calls will be routed by the IP Office routing table.
C. SIP calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
D. SIP calls will be routed on I AN 2 because "Open Internet" is a direct connection to the Internet.
Answer: B
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NO.5 The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified
extension at a specified time. The telephone will display "Alarm" and the prompt that will play is. "This is
an alarm call please hang up".
Which description is true?
A. The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
B. The telephone display message cannot be changed.
The prompt cannot be changed.
C. The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D. The telephone display message can be changed.
The prompt can be changed by telephone or can use a .wav file.
Answer: D
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NO.6 From which application are log files required for escalating issues to Avaya support?
A. Manager Report
B. Customer Call Status
C. System Monitor
D. SMDR
Answer: C
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NO.7 When testing an implementation, users are attempting to dial out of the system (outbound tall) and they
receive the message Unobtainable
on the display of their telephones, and the tall fails.
What is the cause of the problem.?
A. The user rights are not defined.
B. The upgrade license is not valid in the IP Office.
C. The lines on the system are out of service.
D. The users have not been assigned a direct dial code.
Answer: C
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NO.8 A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to
retrieve voicemail messages and are not using Microsoft Exchange as the message store.
Which protocol must be configured in Microsoft Outlook to access their messages?
A. POP3
B. IMAP
C. HTTP
D. MAPI
Answer: B
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